Refund Policy

One-time program payments are eligible for a full refund if requested within 7 days of purchase, provided no sessions have been delivered and no digital materials have been accessed. After experiences, sessions, or downloadable tools have been shared, those portions are non-refundable.

Sessions already delivered and digital game materials already accessed are not eligible for refund. Custom design fees, once the work has commenced, are non-refundable.

If you purchase a package with multiple sessions and do not use all of them, you may request a partial refund for unused sessions, provided the request is made within 30 days of purchase. Used or expired sessions are not refundable.

You may cancel your monthly or yearly plan at any time. Cancellation takes effect at the end of your current billing cycle, and you will retain access until then. No refunds are provided for the remainder of the billing term.

If you need to reschedule, please notify me at least 24 hours in advance. Missed sessions without prior notice are considered delivered and non-refundable. I will do my best to accommodate rescheduling based on my availability.

If you believe you have been charged in error (duplicate or accidental payment), contact me immediately for resolution. If verified, a full refund of the duplicate charge will be processed.

To request a refund, email admin@juanrg.fun or use the Contact page. Please include your name, the event or program, payment details, and reason for the request. I respond within 3 business days.

Approved refunds will be issued through Stripe to your original payment method. Depending on your bank or card issuer, it may take 5-10 business days for your refund to appear.

If you initiate a chargeback with your bank or card provider, please contact me first to resolve concerns. Unresolved disputes may result in denial of future service.